Delivery Time & Destination
We can ship to virtually any postal address in Australia via Australia Post. There are restrictions on some products, such as aerosols and liquids,
which must be sent by Road – Only Freight (aerosols cannot be sent by air)
Orders are processed Monday – Friday (excluding Public Holidays)
Your order will be dispatched within 3 working days.
In some cases, we may need to contact you before your order can be shipped.
To ensure there is no delay, please respond to any email/phone call from our Customer Care team.
Order status and delivery tracking
To get an update on your delivery, sign in to your account and check your order status. Deliveries to remote/regional locations can take up to two weeks as aerosol products cannot be sent via air freight. Depending on weight and location, we send orders by Australia Post road-only freight.
If your order status is “shipped” but your delivery has not arrived within a reasonable period of time, please email us and we’ll do whatever we can to help.
We are not responsible for goods once consigned to the carrier, however, our carriers are generally reliable and lost consignments are extremely rare.
If you have any special requirements for delivery or a specific deadline to meet
(such as a birthday party), please contact us.
We will always do our best to be there for you. However, as deliveries involve many factors and contractors which are beyond our control, we cannot accept liability for any failure to meet any deadline. The best idea is to order well in advance of any special occasion – particularly if time is needed after delivery to make “DIY birthday t-shirts” or other time-sensitive project.
Deliveries to Tasmania need to go by both road and sea.
Delivery to most eastern capital cities is usually within 3 to 5 business days and many other major canters within a week. However, regions that are remote or at a considerable distance from Sydney, such as Western Australia, may take up to two weeks for delivery.
Our website connects to Australia Post for standard real-time shipping and delivery calculations. However, the timing estimates displayed by our website during the ordering process may be inaccurate as Australia Post automatically assumes the option of air freight for regular.